Befriending scheme (home visit, telephone/virtual contact)
VCSE services are available across Greater Manchester to support with hospital discharges and readmissions. Here you can find out more about the providers covering each locality, their service offers, and contact details. If you would like to update your service on this page, please fill in this form.
10GM’s support to the Home from Hospital Programme has now concluded. The delivery of this project currently sits with the Adult Social Care Transformation Team at NHS Greater Manchester Integrated Care.
Befriending scheme (home visit, telephone/virtual contact)
Advice and information support (interpretation, welfare entitlements, well- being activities)
Ethnic food parcels (once a week).
Helpline available 7 days a week from 09:00 – 19:00h (Monday to Sunday)
A single point of contact
A team of trained volunteer befrienders provide daily telephone check-in for the first 3-7 days
Practical support such as requests for prescription collection, hot/cold food, household energy, etc.
Signposting to other voluntary organisations or statutory agencies for additional support
Helpline
Provides support and advice to LGBTQ+ people on a wide range of topics. The Helpline is also a gateway for further support, such as other LGBT Foundation services and community programmes.
Rainbow Buddies Befriending Service
Telephone befriending service open to all LGBTQ+ people who are experiencing social isolation. Also open to people over-50, people of colour, disabled people, seeking asylum or refuge, on a low income or unemployed, carers, or those unable to access LGBT Foundation support groups.
Substance Misuse Recovery Service
Provides support to LGBTQ+ individuals affected by drugs, alcohol and chemsex.
Studio time with professional producer (trained in mental health awareness)
Mentoring in effective self-care techniques
Build resilience and self-esteem
Increase confidence and agency
Pathways to volunteering, work experience and education
All levels of experience supported, from music-lover to professional
SMS text reminders for every session
Liaison with mental health services
Signposting to wellbeing support
Transport (home from hospital and/or to hospital appointment
'Settle in' support
Shopping and/or prescription collections
'Safe and Well' checks in person and 'Check in and Chat' telephone calls
Help building confidence and setting recovery goals
Supporting people living on their own / with no support / or are a carer
Nutrition guidance
Signposting and referring to partner orgs for community-based activities and support
Practical support, incl. light cleaning and food shopping
Prescriptions collection
Help to attend medical appointments
Support & encouragement with daily tasks
Access to other services (e.g. befriending, lunch clubs and community activities)
Information & advice (blue badges and entitlements)
Practical and emotional support
Regular telephone calls
Home visits and assessments
Prescription collection
Shopping / meal preparation
Transport
Small household jobs
Benefits check
Signposting to other services/specialist help
‘Settle back in’ support (tailored practical and emotional support, through a combination of home visiting and telephone support for up to 4 weeks)
- Safe transport home (only NMGH referrals)
Practical tasks after leaving hospital like gas/electricity meter top-ups, feeding pets, collecting prescriptions, sitting comfortably, etc.
Provision of a food parcel
Safe, well and warm checks
Advice and information, including signposting for benefits checks and other services/agencies where necessary
Identifying and making links with local community groups
Telephone befriending
‘Settle back in’ support (tailored practical and emotional support, through a combination of home visiting and telephone support for up to 4 weeks)
Minor adaptations for hospital discharge (key safes, grab rails, etc.)
Handyperson service (home safety assessments, house adaptations, small repairs and maintenance)
Major home repairs, including emergency boiler repair and replacement
Case work service
Safe transport home (only NMGH referrals)
Telephone support
Hot meals delivery
Food parcels
Befriending
Support for carers
Welfare rights advice / Advocacy (benefits check, energy advice, housing, finance, legal)
Wheelchair adapted transport
Access to community centre (well-being activities, fitness sessions, lunch club, personal care & support, foodbank)
1-1 support for carers, including learning and training opportunities
Advocacy support via a team of trained and experienced advocates who provide statutory advocacy (free and confidential)
IAPT services, providing assessment and therapeutic intervention
Transport (home from hospital and/or to hospital appointment
'Settle in' support
Shopping and/or prescription collections
'Safe and Well' checks in person and 'Check in and Chat' telephone calls
Help building confidence and setting recovery goals
Supporting people living on their own / with no support / or are a carer
Nutrition guidance
Signposting and referring to partner orgs for community-based activities and support
Shopping
Minor repairs
Benefits checks
Information and advice, linking with longer term support.
Referrals within 1h from hospital
Transport home
Medication and equipment
Emotional support and companionship
Preparation of light meals
Signpost to other agencies
Follow-up call on the day after discharge
Mental health support
Practical and social support, such as housing, benefits, debt management, meal delivery services and wellbeing sessions.
Accompany patient home as agreed within the discharge plan
Ensure that the home is warm and welcoming
Ensure that there is food and drink available in the home, supply basic food parcel (soup)
Make drink and light snack for older person on arrival home if required
Collect shopping, prescriptions if required
Prepare and/or serve drinks and/or simple meals with/for the patient if needed
Check the home for potential trip factors e.g. post and newspapers on the floor etc.
Support patient to access Circle and other community services available to them outside of their home e.g. clubs, support groups etc.
Assist in the provision of social and therapeutic support to users of the service, helping patients to re-establish social links and activities, accompanying patients to shops, post office etc.
All referred patients receive 12 months of complimentary Membership of Circle with access to an extensive social programme, befriending, practical and digital support as well as access to the award-winning HMR Circle Volunteer Drivers Service.
Their role as a carer
Debt and finances
Loneliness and isolation
Homelessness, housing or living situation
Drugs and alcohol
Basic shop
Light household duties
Meal planning
Prescription collection
Arrange and accompany to appointments
Help with paying bills.
A social prescription service to help people leaving hospital
Works with groups within Salford to fill any gaps of provision which can help a patient’s discharge.
1-1 support and guidance for carers, including but not limited to access to grants, funds and welfare rights, and statutory carers assessments
IAPT services, providing assessment and therapeutic intervention
Supporting patients leaving hospital, or those recently discharged that require some additional support that sits outside of statutory criteria.
Works with local Stockport Residents across all the discharge pathways. Referrals are only received from within the Hospital.
Advice and support
Community support
Mental health support
Practical and social support, such as housing, benefits, debt management, meal delivery services and wellbeing sessions.
Settling in support
Transport
Social gatherings
Exercise sessions
Telephone support
Hot meals delivery
Food parcels
Befriending
Support for carers
Welfare rights advice / Advocacy (benefits check, energy advice, housing, finance, legal)
Wheelchair adapted transport
Access to community centre (well-being activities, fitness sessions, lunch club, personal care & support, foodbank)
COVID safe transport
Wellbeing phone calls and visits
A safe and well home check to ensure the property is fit for habitation and remedial action where it isn’t
Access to Home Safe Discharge bags including temporary telecare
Access to equipment loan where it cannot be sourced in a timely fashion
Access to emergency food parcels,
Heating and lighting
Onward referral to local organisations to reduce social isolation and loneliness.
Companionship
General Housekeeping
Laundry
Shopping
Local Errands (Prescription Collection)
Help and Life Admin
*this is a paid-for service
1) Delayed from hospital discharge
2) receiving support from the Home Treatment, Crisis or Community-based team
A Resettlement Coach is working collaboratively through a multi-agency approach with health professionals, recovery teams, social workers, police, housing providers and frontline staff.
Personalised support is provided to the patient, which utilizes existing community assets and wraps community services around the individual.
The Resettlement Coach ensures that practical and emotional support is in place to avoid readmission and upon discharge via the in-reach service.
Its own wheelchairs
Accompany passengers to appointments
Support at each end of the journey is also provided (e.g. checking homes are locked and secure before leaving, checking passengers have any letters, important documents or medication with them)
They will also check that patients are safe when they return home,
Inform family of their safe return or even make them a brew before they leave.
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